Support & Help Desk
We want your experience with The Back Blueprint and our website to be smooth, simple, and stress-free.
This page is here to help you with practical, technical, and account-related questions, so you’re never stuck wondering what to do next.
What We Can Help You With
Our support team is happy to assist with:
- Trouble logging in or accessing your program
- Issues with video playback or downloads
- Password resets or account access problems
- Billing, receipts, or payment questions
- Navigating the Distant Healing platform
- General website or program access issues
What Support Does Not Include
To keep expectations clear and fair:
- Support does not include advice on which techniques to use
- Support does not replace clinical guidance or personalised health care
- Support does not provide individual treatment plans
Optional Upgrade: Unlimited Support Access – $100
If you’d like extra peace of mind, you can upgrade to Unlimited Support Access for a one-time payment of $100.
This gives you:
- Priority support responses
- Ongoing help for any program or website access issues
- Reassurance that support is always available whenever you need it.
This option is ideal if you value knowing someone is there to help quickly if questions or technical issues arise.
How to Contact Support
You can reach us using the contact details below. Please include as much information as possible (email used at purchase, screenshots if relevant, and a brief description of the issue) so we can assist you efficiently.
We aim to respond within a reasonable timeframe and appreciate your patience during busy periods.
A Final Note
The Back Blueprint is designed to empower you with clear, structured tools. Our support ensures the platform works smoothly — so you can focus on applying the program with confidence.